DiSC® Action Planners Info

DiSC® Customer Service Action Planner

DiSC® Sales Action Planner

DiSC® Management Action Planner

DiSC® Managing Performance Action Planner

DiSC® Talk! Action Planner

DiSC Talk! Key To DiSC Dimensions of Behavior

Customer Service Action Planner - (CSAP)

Use the DiSC^® Customer Service Action Planner to identify a customer's DiSC behavioral style and develop appropriate responses to better meet their needs. Then, use the information to:

• increase customer satisfaction
• address customer concerns
• create a successful service plan gain customer loyalty

Sales Action Planner - (SAP)

Use the DiSC^® Sales Action Planner to uncover the DiSC^® behavioral style of a potential client or an existing customer. Insights gained can be used to:

• create successful sales strategies
• increase client receptivity
• tailor sales presentations
• negotiate effectively
• close the sale

Management Action Planner - (MAP)

Use the DiSC^® Management Action Planner to identify a team member's DiSC^® behavioral style and adjust your management approach for more productive interactions. Learn when to most effectively use Directing, Coaching, Supporting, and Delegating approaches. The Management Action Planner provides an excellent reinforcement to managers trained in Situational Leadership® approaches.

Managing Performance Action Planner - (MPAP)

Use the DiSC^® Managing Performance Action Planner to identify an employee's DiSC behavioral style and gain insight into the employee's goals and fears. Then, based on the employee's willingness and ability, adapt how you manage performance through one of the following approaches:

• Direct
• Supportive
• Combination
• Empowering

DiSC Talk! Action Planner - (TAP)

Use the DiSC^® Talk! Action Planner to help telephone professionals identify a person's DiSC behavioral style while speaking with them on the phone. Then use the information to communicate more effectively, increase customer satisfaction, gain commitment, and identify the best way to follow up

DiSC^® Talk Key! Communications - (KEY)

The DiSC® Talk! Key to DiSC Dimensions of Behavior is an easy-to-use reference card that leads telephone professionals quickly through the DiSC process on the phone. It is to be used with the DiSC Talk! Action Planner.